Question 1

What is RentRunner?

Accepted Answer

RentRunner gathers new rental listings from public agency and housing-association pages and sends you straight to the source.

Question 2

Is searching free?

Accepted Answer

Yes. Browsing current listings and saving one search is free.

Question 3

Where do listings come from?

Accepted Answer

From public listing pages of agencies and housing associations. We never take listings from Funda or Pararius.

Question 4

Why is a price sometimes missing?

Accepted Answer

Not every provider publishes a rent. We show ‘Price on request’ instead of inventing one.

Question 5

How quickly will I get an alert?

Accepted Answer

With instant alerts, we send a message within seconds of finding a matching home.

Question 6

Can I choose a daily digest?

Accepted Answer

Yes. You can choose between instant alerts and a daily digest.

Question 7

Can I save several searches?

Accepted Answer

A paid subscription lets you save unlimited searches.

Question 8

How does the free trial work?

Accepted Answer

Paid subscriptions include a 14-day trial. For immediate access, we ask you to accept the statutory waiver for the waiting period.

Question 9

How do I cancel?

Accepted Answer

With one button in your account. The monthly plan can be cancelled monthly, and cancellation is as easy as signing up.

Question 10

Do prices include VAT?

Accepted Answer

Yes, all consumer prices include 21% VAT.

Question 11

Do I have a withdrawal right?

Accepted Answer

Yes, you have a statutory 14-day withdrawal right. You can ask us to start the service immediately.

Question 12

What data do you keep?

Accepted Answer

Only data needed for your account, searches, alerts and consent choices.

Question 13

Do you use marketing cookies?

Accepted Answer

Only when you explicitly consent. They are off by default.

Question 14

Can I have my data deleted?

Accepted Answer

Yes. You can exercise your rights through the contact page.

Question 15

Do you rent out homes yourselves?

Accepted Answer

No. We show agencies and verified landlords and send you straight to them.

Question 16

How do I spot a scam?

Accepted Answer

Watch for pressure, unrealistic prices, identities that cannot be verified and requests to pay outside normal channels.

Question 17

Should I pay before a viewing?

Accepted Answer

Never pay a deposit, rent or mediation fees before viewing the home and checking the provider.

Question 18

Can I list homes for free?

Accepted Answer

Yes. Verified landlords can list homes on RentRunner for free.

Question 19

Why is Chamber of Commerce registration required?

Accepted Answer

It helps us establish who the business landlord is and improves transparency for renters.

Question 20

Can I remove a discovered listing?

Accepted Answer

Yes. Use the opt-out route; after verification, we process a valid request within 48 hours.

Frequently asked questions

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